Geckoboard makes it easy to share live Zendesk metrics with your team, so they can see at a glance what needs nurturing, respond to problems in real time and be consistently awesome.
In minutes, anyone can create easy-to-understand dashboards using real-time data from Zendesk Chat, that keep your team up to speed with what’s going on right now and give the rest of the company visibility into your hard work. With Geckoboard it's easy to get eyes on the metrics that matter, by copying and pasting a link to your live dashboard, scheduling daily snapshots to Slack, or even displaying it on a TV or large screen in your workspace!
With their heads down interacting with customers, it can be tough for agents to see how things going and make decisions about where they should spend their time. Geckoboard raises awareness of important metrics like current chat volume, missed chats, average wait time and CSAT, so your team can get a feel for what’s “normal,” decide what to focus on, and own the work without you needing to micromanage.
Issues can often go unnoticed, but by using live dashboards to surface real time metrics, your team can see how busy things are at any given time, spot bottlenecks across all your Zendesk channels, and prevent problems before they get out of hand.
Viewing live metrics on a dashboard is a great way to motivate your team! With their performance on show, the whole team is inspired to raise the bar and makes it easy for them celebrate their successes.
Customer support teams work hard and deserve more recognition than they get. Displaying your dashboard on a TV is a great way to shine a light on the whole team’s contribution to the business and show the whole company what a difference they make.
"We always optimize where we can. Geckoboard helps us work better, faster and happier without having to add people to the team." - Cory Archer, Director of Support, Databank
"Having a top-down view gives individuals the ability to easily switch focus to where it’s needed most." - Joey Wheeler, Director of Client Services, Autoloop
"It’s bought the entire support organisation together." - Jodi Miller, Director of Customer Service, PayByPhone
Visit www.geckoboard.com/customer-support-dashboards/ to get started!