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Acefone VoIP Telephony

Add efficiency to your conversations with the Acefone extension for Zendesk

Preview image of app
Preview image of app
Preview image of app

Disclaimer: Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing.

Acefone offers hosted PBX solutions for modern organisations looking to have better conversations, build stronger relationships and streamline their processes. Our solutions are totally flexible, scalable and reliable, and offer superior communications no matter where you are.

With the combined power of Acefone and Zendesk, get enhanced agent productivity and improved ticketing. All from a single screen.

Some of the benefits include:

  • With one-click dial, eliminate manual dialling and get talking with just one click

  • Get instant pop-up alerts for incoming calls

  • Enjoy auto-ticket generation for new leads; update it in real-time every call

  • Easily create notes during live calls––keep them private or make them public and share with team members

  • Access detailed call records on an intuitive dashboard to see which calls were answered, call duration and more

  • Record all your calls and leverage these audio files for better training and dispute resolution

  • Use Zendesk’s extension for Acefone on any browser and any platform; no installation needed

Here’s what you get with the Acefone phone system:

  • The flexibility to scale up or down as and when you need it

  • Deep-data actionable insights that enable better business strategies

  • 99.99% uptime and multiple backups so that your work never stops

  • End-to-end encryption and firewalls that keep your data safe always

  • Features like call recording, monitoring and whispering for effective quality control

  • An intuitive, user-friendly interface with all the important tabs on one screen

App details

Works with
support
Ticketing System
Author
Acefone
Version
1.0
Price (USD)
Free

Apps install directly into your account

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