Logo

Genesys Cloud

Improve customer experience and agent productivity

(11)
Preview image of app
Preview image of app
Preview image of app

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).

The Genesys integration with Zendesk enables a comprehensive, yet easy-to-use contact center solution to deliver remarkable customer experiences. Benefits that include:

  • Increase first call resolution rates
  • Improve the customer experience
  • "Out of the Box" integration for screen pops and click to dial

This integration works with Genesys Cloud contact center Platform. When receiving a call via Genesys Cloud, screen pop a Zendesk ticket or a Zendesk user profile to help speed up the resolution of the call interaction. Shave minutes off each of your call interactions by having a new ticket automatically opened in Zendesk and presented to you so you can immediately start taking notes about the call and capture the relevant information you need to get the issue resolved.

App details

Works with
support
Ticketing System
Author
Genesys
Version
2.6
Price (USD)
Free

Apps install directly into your account

What people are saying

4.0

(11)

Have the app installed?

We are big on feedback. Be the first to write a review.

Logo

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves