Expert series: Taking an innovative approach to phone support

Published July 17, 2018
Last modified July 17, 2018

With the rise of AI, self-service and other innovations in customer service, the phone channel might seem... well, outdated. But at Zendesk, we believe that the phone channel is a powerful way to provide efficient, personal support and an essential part of an omnichannel support strategy. We've invested in building features that help companies make the most of the phone channel and provide phone support as part of a seamless omnichannel support experience.

Join Caroline Kello, Talk Product Manager, and Emily Vince, Talk Product Marketing Manager, for a deep dive into the features of Zendesk Talk. They'll show you step-by-step how to:

  • Get started with key features like group routing and IVR (phone trees)
  • Manage call volume with Request a Callback from Web Widget
  • Weave text messaging into your support strategy

Whether you want to optimize your current Talk account or are interested in learning if Talk is right for your team, this webinar is for you.

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