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Gartner’s 5 key emerging technologies and their impact on customer experience

Published March 30, 2020
Last modified March 30, 2020

At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative and seamless experiences for customers, agents and sales. Businesses that invest in their service experience by offering omnichannel support resolve tickets more than three times faster and leave their competition behind.

Take a look at a recent report from Gartner, 5 Key Emerging Technologies and Their Impact on Customer Experience, where you’ll learn more about emerging technologies that will have the greatest impact on the evolution of customer experiences. As you're considering the future of your business, use this report to guide your strategic plans for CX.

In this report, you'll find:

  • An analysis of which emerging technologies will have the greatest impact on the future of CX and how those technologies will impact the industry
  • Next steps on how to implement the top emerging technologies strategically into your business objectives 

  • A detailed description of the top 5 emerging technologies including, AI, Virtual Customer Assistants and Chatbots, Omnichannel Customer Engagement, and IoT

  • Recommended research to continue to understand the path forward for providing a modern customer experience.

Gartner, 5 Key Emerging Technologies and Their Impact on Customer Experience, Don Scheibenreif, 8 August 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.