Service Customer support software Go(o)d help desk karma Article Go(o)d help desk karma Published February 5, 2009 Last updated February 5, 2009 Customer support social media Subscribe to the blog The best source of information for customer service, sales tips, guides, and industry best practices. Join us. Email addressPlease enter a valid email addressPlease enter a valid email address.Email addresses may not begin with: Subscribe Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.) By submitting my personal information, I understand and agree that Zendesk may collect, process, and retain my data pursuant to the Zendesk Privacy Policy. Welcome to the club! Oops! Sorry something went wrong, try again later? Related stories Article Beyond the bubble: How 3 brands are using live chat differently Learn how successful brands are evolving their live chat strategy and turning browsers into buyers. Client loyalty Live chat software Article Why CX teams need automated privacy tools Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team. Internal support Workflow efficiency Article What is a knowledge base? The essential tool you’re missing Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service. Knowledge management Article Chatbots vs. conversational AI: What’s the difference? Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience. Artificial intelligence Chat