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Big expectations, small businesses: What customers want in Europe Article

Big expectations, small businesses: What customers want in Europe

Good customer service experiences can result in more business from not just that customer, but also…

5 biggest gaps in customer service for small businesses Article

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

Big expectations, small businesses: What customers want Article

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Big expectations, small businesses: What customers want in Australia Article

Big expectations, small businesses: What customers want in Australia

Good customer service experiences can result in more business from not just that customer, but also…

Quantifying the business impact of customer service in Australia White Paper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

How MoviePass radically changed the movie theater customer experience Article

How MoviePass radically changed the movie theater customer experience

Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…

Fill the self-service gap Infographic

Fill the self-service gap

More often than not, customers would rather help themselves than reach out to a support agent.…

Why CX, Why Now? Article

Why CX, Why Now?

Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…