Ticketing system

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5 trends to uncover in your customer service data Article

5 trends to uncover in your customer service data

A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.

How Zendesk customers gain value with ticketing and real-time support Article

How Zendesk customers gain value with ticketing and real-time support

Instant communication is the expectation when it comes to support, and when more than 53% of…

6 keys to a successful ticket escalation process Article

6 keys to a successful ticket escalation process

Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents

New Zendesk research: omnichannel and better support Article

New Zendesk research: omnichannel and better support

With data from the Zendesk Benchmark, we discovered an all-around better support experience for customers

Providing support on multiple channels in multiple languages Article

Providing support on multiple channels in multiple languages

Language doesn’t need to be a barrier in your efforts at going global

Staying GDPR compliant with Zendesk Article

Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time

International relations 101: The keys to multilingual support success Article

International relations 101: The keys to multilingual support success

Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.

Introducing The Zendesk Suite Article

Introducing The Zendesk Suite

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Zola marries passion for support with modern tools Article

Zola marries passion for support with modern tools

Zola combines compassionate customer service with modern tools and technology

Be the type of tech support team you want to interact with Article

Be the type of tech support team you want to interact with

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

Be ready for anything: support forecasting and scheduling Article

Be ready for anything: support forecasting and scheduling

Good support teams can meet the everyday challenges. Great ones use support forecasting to predict future scenarios and build for them.

Three companies, three omnichannel examples Article

Three companies, three omnichannel examples

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

How to set up support tiers Article

How to set up support tiers

Scale up support as your business grows and improve employee retention with support tiers.

Choose wisely: What to ask a potential vendor Article

Choose wisely: What to ask a potential vendor

The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful

What if language wasn’t a barrier for customer support? Article

What if language wasn’t a barrier for customer support?

With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents

Time to tackle your ticket backlog Article

Time to tackle your ticket backlog

A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it.

Map a customer-centric omnichannel support strategy Article

Map a customer-centric omnichannel support strategy

The best omnichannel strategy lets your agents and customers move fluidly through channels

How PlanGrid empowers the construction industry with Zendesk Support Article

How PlanGrid empowers the construction industry with Zendesk Support

PlanGrid believes that impeccable customer service is the lynchpin to a lasting and healthy relationship with…

Let customers choose your business hours Article

Let customers choose your business hours

So how do you pull off delivering 24/7 business hours? By being smart humans and using…

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Improve your support tickets with video

A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in