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As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
If you’re wondering whether you’re in need of an omnichannel customer service solution, here are some tips on what you should look out for
Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for
A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.
Instant communication is the expectation when it comes to support, and when more than 53% of…
Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents
We used data from the Zendesk Benchmark to create best practices on how to actually adopt an omnichannel approach to customer service
With data from the Zendesk Benchmark, we discovered an all-around better support experience for customers
Language doesn’t need to be a barrier in your efforts at going global
At Zendesk, we’ve been preparing for this day for a long time
Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
Zola combines compassionate customer service with modern tools and technology
CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.
Good support teams can meet the everyday challenges. Great ones use support forecasting to predict future scenarios and build for them.
With GAAP revenue growth of a staggering 2,000+ percent over the last three years, in 2017 Fullscript moved from a combination of siloed support tools to adopt an all-in-one solution
Demand for 24/7 support is almost certainly going to come as your business grows
Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?
Truly customer-driven support teams are often organized into tiers built around specific skills and levels of experience