Zendesk Tips

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Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101) Article

Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101)

This Zendesk tip of the week overlays wait time on Chat Reports to identify increases in…

The short path from Swedish lawn bowling to advocacy training & development Article

The short path from Swedish lawn bowling to advocacy training & development

Some of us aren't so great about answering when opportunity knocks. Not the case with Justin…

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA Article

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA

This Zendesk tip of the week is especially useful if you are trying to see how…

Why new college grads should try a customer support career Article

Why new college grads should try a customer support career

Customer support agents gain a wide range of skills that can lead to big opportunities

Who you gonna call? Your dedicated Advocacy Relationship Manager Article

Who you gonna call? Your dedicated Advocacy Relationship Manager

Meet Mark, an advocacy relationship manager for Zendesk based in Manila. We talked to Mark to…

From the experts of Zen U: Optimize your views Article

From the experts of Zen U: Optimize your views

We’re here to help you understand Zendesk better. With Zen U, you can participate in an…

Happy agents provide the best customer experiences Article

Happy agents provide the best customer experiences

When a customer reaches out to an agent for support, it’s probably because they were unable…

Tip of the week: A guide to Help Center for Web Portal users Article

Tip of the week: A guide to Help Center for Web Portal users

This Zendesk Tip of the Week will help you transition from Web Portal to Help Center

Community Tip: How to set a reminder on a ticket Article

Community Tip: How to set a reminder on a ticket

Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…

Tip of the week: Markdown embedded images Article

Tip of the week: Markdown embedded images

If you aren't yet using a rich text editor in your Zendesk but you still want…

How customer service agents can think like memory athletes Article

How customer service agents can think like memory athletes

In customer service, agents are frequently tasked with memorizing hundreds of macros, tags, or other shorthand…

Community Tip: Deleted your help center content? Not to worry! Article

Community Tip: Deleted your help center content? Not to worry!

This Community Tip from Felix Stubner will help you with a quick way to restore your…

Tips for practicing customer empathy Article

Tips for practicing customer empathy

Meet Aurash, Support Operations Manager on the Zendesk Global Customer Advocacy team. Though his current role…

Customer service starter pack: five resources for managing a stellar support team Article

Customer service starter pack: five resources for managing a stellar support team

Managing a customer service team isn't easy. Get a head start with these five resources from…

Community Tip: Connect Zendesk with multiple project boards in MeisterTask Article

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask…

Play nicely in the ticket queue using the Play button or Guided mode Article

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

Cheers to a job well done: Why peer recognition matters Article

Cheers to a job well done: Why peer recognition matters

Meet Ramona—or Rami, as she’s more frequently known. Born in Germany, and raised in Galicia, Spain,…

Streamline your Zendesk notifications for effective team communication Article

Streamline your Zendesk notifications for effective team communication

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support…

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app Article

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

Get the most out of Zendesk's Pathfinder app with this Community Tip from James Baldwin of…

How Tango benefited from hiring a remote customer service team Article

How Tango benefited from hiring a remote customer service team

When Tango, a leading mobile messaging app, experienced a high-growth period, they were adding hundreds of…