Turning Rants into Raves: How to Capture the Customer’s Heart

How we work: the employee experience reimagined

Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.

What omnichannel really means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.

Everything you need to know about customer value

Customer value is your product’s “worth”—but it’s not as straightforward as its price.

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

• Customer experience
• Customer feedback
• Customer support social media