Customer service can be like a game. If so, how do you win? There are many possible paths to take, and many decisions to be made. With your A-game, winning can be a reality. But customer service is also very serious. It affects your customers, team, and business. A single wrong turn can make your customers unhappy and cost your business money. Like an adventure board game, sometimes alliances — between you and your customers — need to be formed to get you across the finish line.
This infographic illustrates how the key to winning the customer service game is to think like your customers and provide a path of least resistance from problem to solution.