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Customer Intelligence Software

Customer intelligence software

You feelin' lucky?

If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.

Keep your relationships going strong

顧客との対話は、適切なタイミングで声をかけた場合に最も効果を発揮します。Connectを使用して、顧客の情報や行動に基づく製品内メッセージキャンペーンや、解約した顧客に再度アタックするためのメールキャンペーンを作成できます。顧客セグメントに基づいてキャンペーンをトリガし、重要顧客にのみ通知したり、顧客全員に1回限りのキャンペーンを送ることができます。

What's really going on?

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Data is your friend

Collecting customer data from across the Zendesk family of products enables you to:
  • Complete your customer view with a timeline of events and conversations
  • Create segments of customers based on behavior or profile
  • Identify trends and trigger targeted campaigns to get the right message to the right customers
  • Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer analytics management much more than just luck.

Outboundの詳細

Give your agents the tools they need to provide great support.

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