Made especially for you
People remember how you make them feel. Your product has to be great—but so, too, does your customer engagement. And today, it has to be in real-time.
Real-time customer engagement software enables you to be proactive—Connecting with the customer before they even realize they need you. At the right time. In the right place. Zendesk Connect.
Zendesk Connect uses content from data in a simple way to understand your customer, so you can add that personal touch and build trust. Whether you have 10 customers or a million, customer engagement remains the same: Know where they’ve been on your site, when they needed help, and why.
Know your customers
Collect customer data from across the Zendesk family of products. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.
A personal touch
Reach out to customers in ways that actually mean something to them. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers.
Trust and loyalty
Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.
There’s a lot more where this came from. Keep exploring the world of real-time engagement software.