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Big Data Customer Analytics

Big data customer analytics

Let Your Data Be Your Guide

Building a better customer experience is easier when you have instant access to the customer analytics that matter to your company. Big data customer analytics should quickly provide a deeper understanding of your customers and business that comes along with it.

Zendesk Explore helps you bring together data from every step of that journey—across every Zendesk product, data source, social media, file, database, or app, so you can understand and improve the customer experience.

Better information

Easily share analyses and dashboards with your entire organization, partners, or customers, so everyone can work together to improve the customer experience. You can also get reports delivered right to your inbox, or even alerts in your Slack channel (if you’re into that sort of thing).

さまざまなメリット

Prescriptive dashboards, from Zendesk Explore, showcase analytics that matter most for marketing operations and customer experience. The easy-to-use interface and interactive drill-ins surface valuable insights that our own customers ask for most.

A timely solution

Today is your data. Connect to the big picture:
  • Feed your application or your Zendesk product valuable content from other sources
  • Googleアナリスティックのデータを取り込むことで、セルフサービスを最適化し、チケットの作成を低減します
  • Measure customer service to ensure your team is keeping customers happy
  • Integrate Salesforce technology to measure the support team’s impact on sales, marketing, and revenue

Zendeskの特長

Big data. Technology. CX. Social Media. Customer Analytics. All these things are dependent on the other. Today is your data.

Take Explore for a spin.

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