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Customer Intelligence Analytics

Customer intelligence analytics

For too long, business software has been one-sided: Built for the business at the expense of customers. It was designed around corporate departments, not customer experiences. Customers expect a single experience and conversation with companies, and that requires software designed for both sides of the relationship. That's where Zendesk Explore comes in.

社内知識の共有化

Zendesk has evolved from a single customer service product to a new, unified family of products focused on improving customer relationships. Our product family helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

A deeper understanding of relationships

Zendesk Explore and Zendesk Connect: help you build a more personal connection with customers through analytics and customer intelligence
  • Explore is our analytics engine across Zendesk products and third-party customer data
  • Connect turns customer intelligence into proactive engagement and support so you can reach out to customers at the right time with the right information

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