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優れたマルチチャネルエクスペリエンスを提供

優れたマルチチャネルエクスペリエンスを提供

Your customers are ready to connect with your business in more ways than ever before. In today's digital world, the web, mobile app, e-mail, phone, and live chat are all engagement channels they expect you to deliver - seamlessly.
Zendesk makes make delivering great multi-channel experiences easy.

サポート体制をさらに充実化

Multi-Channel relationships allow you to always be reachable by your customers - at anytime - from anywhere.
Learn how to get started with building a multi-channel support model. Download our guide.

その瞬間にカスタマーとつながる

マルチチャネルサポートを開始するには、こちらをご覧ください。

  • • Boost agent productivity

  • • Improve customer satisfaction

  • • Set up new channels quickly
Resources on Multichannel Support

電話を取りましょう

Learn how to deliver a personal, productive phone support experience to manage all customer conversations.

  • • Develop goals for providing great phone support

  • • Organize and optimize your phone support

  • • Measure and improve the support you provide

Deliver a faster response

Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.

  • • Manage customer experience and chat volume

  • • Determine your staffing requirements

  • • Train agents to chat effectively

Keep up with customer expectations

Read how customers have increasing expectations around which channels they should be served over and how long response times should be.

その他のリソース

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    Le Tote社の導入事例

    Le Tote社はヘルプセンターとZendesk Chatを自社アプリに組み込むことで、コストを抑えながら優れたカスタマーエクスペリエンスを提供しています

    さらに詳しく >
  • >

    The WeGoLook Story

    WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.

    さらに詳しく >
  • >

    ZENDESK TRAINING

    Get started with Zendesk training or advance your skills with Zendesk Support Certification.

    さらに詳しく >
  • >

    ZENDESK SUPPORT

    Get help with a support question or ask a question from the community.

    さらに詳しく >

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