This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.

Send and listen to WhatsApp audios directly within Zendesk tickets!

eZVoice is the only app in the market that enables agent-to-customer communication through WhatsApp audios within Zendesk tickets. You can listen to received audios using a user-friendly player on the customer interaction screen, as well as send audios to your customers whenever needed!

Requirements:

• Zendesk Suite + Sunshine Conversations Account.

• Administrator access for integration.

• Page permissions configured to allow microphone usage.

Benefits of eZVoice:

Establish a humanized and seamless communication. Avoid friction in your conversations by responding with audio messages to customer chats, maintaining the same audio communication initiated by them.

Streamline your conversations with customers by eliminating the need for other tools to convert and listen to received audio messages. This offers a significant advantage compared to other market options.

Where to access eZVoice:

You can access the eZVoice app within the context of messaging with the customer in the Zendesk ticket editor.

To use it, simply click on the "microphone" icon, and you can start recording your audio messages. Once recorded, you can do whatever you like: download, listen, send, or even delete them.

To listen to received audio messages, use the player provided on the screen right after the audio file from WhatsApp has been received and converted.