We guide your Customer Experience

どうやって(how)？

To make your way to the top easier, we need three essential elements, namely: the right TOOLS (Zendesk and custom integrations), a GUIDE who knows what's ahead and who helps you taking the right decisions (Premium Plus) and last but not least, the DRIVE to start this journey together with us (Customer).

This is the holy trinity that Premium Plus stands for. We give you a complete 360 customer centric overview, that allows you to help and communicate with your customers with great precision, and the right info always within your grasp.

Because that is the only way to create the ultimate experience that all your customers so long for. Together with you, Premium Plus takes up the challenge; creating the ultimate customer experience.

What

• On-site training and consultancy
• Setup & implementation of Zendesk instances
• Data migrations
• Development of backend integrations with your own CRM/ERP tools
• Development of your own middleware integrations or your own Custom Zendesk app
• Advice in offering the best integrations from diverse Zendesk partners
• Custom theming of your Help center and email templates
• Custom insights reporting
• Widget customizations
• Training of your customer success team
• Staffing / Outsourcing