Understand and act on your ticket data with Insights reporting

Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or time-consuming task.

With Insights in Zendesk Support, you have access to over 200 pre-built reports designed to help you better understand your ticket lifecycle from start to finish.

Join our Customer Success team for a quick tour of Insights, after which you’ll know how to:

  • Navigate the reporting dashboards and build your own
  • Monitor agent and team performance
  • Analyze your customer journey
  • Leverage key data points when making strategic decisions

You’ll have plenty of chances to ask questions in a follow-up discussion hosted in our Community after the workshop concludes.

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