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Enterprise Email Support

Enterprise email support

A mobile customer service app

An enterprise email support ticketing system allows customers to contact a company via their preferred channel but also ensures support agents are set up for success with a consistent view of the customers—including contextual data and previous support requests—without being tied to a desk.

No strings attached

Zendesk Support is an email ticketing solution that acts as a shared inbox for all your customers’ questions and concerns. This way, no matter what channel the customer uses to contact the company—email, chat, Twitter, etc.-—the support agent is always provided with a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.

For support agents, it highlights conversations that require attention, enables work on multiple tickets at the same time and provides the tools and information you need to solve an issue—even if that stuff doesn't come from Zendesk. And, when an issue requires input from other people in your enterprise, Zendesk makes it easy to collaborate and work as a team.

All these interactions are tracked by Zendesk providing valuable information about your enterprise. As well as analysis of your performance and how it compares to your peers. So, no matter how big or dispersed your teams are, you'll have a real sense of how things are working.

さまざまなメリット

Zendesk’s native mobile apps are built for team leaders, agents, and those rolling stones who don’t take “help desk” literally.
  • All customer data kept in the ticketing system is searchable, including tickets, knowledge base articles, forum posts and more.
  • Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind). Wherever life takes them.
  • Complete audit trails track every conversation from origin to resolution, even if it spanned multiple channels and agents.
  • A highly organized system that tracks all relevant data over time, allowing support teams to learn and improve the support they provide.

Don't take our word for it

Forresterの調査は、Zendeskソフトウェアへの投資が明確なROIを生むことを示しています。レポートによると、Zendeskは企業に迅速な価値実現、低い総所有コスト、大幅な効率改善をもたらします。

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