Enterprise email support
A mobile customer service app
An enterprise email support ticketing system allows customers to contact a company via their preferred channel but also ensures support agents are set up for success with a consistent view of the customers—including contextual data and previous support requests—without being tied to a desk.
No strings attached
For support agents, it highlights conversations that require attention, enables work on multiple tickets at the same time and provides the tools and information you need to solve an issue—even if that stuff doesn't come from Zendesk. And, when an issue requires input from other people in your enterprise, Zendesk makes it easy to collaborate and work as a team.
All these interactions are tracked by Zendesk providing valuable information about your enterprise. As well as analysis of your performance and how it compares to your peers. So, no matter how big or dispersed your teams are, you'll have a real sense of how things are working.
- All customer data kept in the ticketing system is searchable, including tickets, knowledge base articles, forum posts and more.
- Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind). Wherever life takes them.
- Complete audit trails track every conversation from origin to resolution, even if it spanned multiple channels and agents.
- A highly organized system that tracks all relevant data over time, allowing support teams to learn and improve the support they provide.
Don't take our word for it
With enterprise email support, the possibilities for providing great service are limitless. Learn more about all the great things you can do: