Incident logging software

Your search for an incident logging system is over

Every support team faces the reporting problem: How can I take a number of inbound reports, stemming from the same root cause, log them, attack the root cause of the issue, and then solve them all simultaneously?

With Zendesk Support, now you can.


Your customers have different requests from you. As such, not all Zendesk Support tickets provide the same workflow. A ticket can be managed in one of four ways: a Task, a Question, a Problem, and an Incident. Each of these types enables you to manage different things, within the software, based on the issue at hand.


Zendesk problem-and-incident tickets are most useful when a service interruption or problem is reported by several people. For example, when the wireless network in the office goes down, several people may report the incident. Incident logging software, like Zendesk, treats these tickets as incident reports. Instead of resolving every ticket separately, you can easily link the tickets to one problem and then solve all the incident tickets at once.


Learn how we manage problem-and-incident tickets here at Zendesk in Joseph May's Zendesk on Zendesk: Lifecycle of a problem ticket.