One of the most important aspects of running an University is an IT helpdesk system that troubleshoots problems or provides guidance for faculty, staff, and students.
The purpose of a good IT helpdesk is to respond to inquiries or requests in a timely manner, while providing a solution to the issues. That's where Zendesk Support comes in.
A timely solution
- Allow IT teams the ability to streamline hundreds of inquiries into a single ticket, resulting in quick results for happier students
- Reduce ticket management workload with it's automated tools and giving faculty/staff/students peace-of-mind
- Provide knowledge-based (KB) technology used to store complex structured and unstructured information used by a computer system
- Offers a full audit trail for tracking every conversation from start to finish
Support automates the workload into a manageable, knowledge-based system, saving company time, but best of all, giving students and staff the best possible support.今すぐ攻めのサポートを
The benefits of an IT helpdesk are almost unlimited. Learn more about how service desks can help you give your users the best support: