Remote helpdesk software

どこでもサポートを提供

Great support and a consistent brand experience shouldn’t stop when customers connect with businesses on the go.

Zendesk's remote helpdesk software helps companies meet customers–and their expectations–whether they’re online, in line, or just waking up.

はじめに

Zendesk Support is a help desk. It's remote support. It's ticket management. Go ahead call it help desk software but don't try to tie it down. It's free range after all. And, it connects you to your users wherever they roam on whichever channel they love. All of this, wrapped up in a beautifully simple package that makes everyone go.....awe! (Save the bow.)

問題処理効率を向上するインシデント管理とは?

Zendesk MessageとネイティブSMSチャネルは、新しいチャネルへのサポートとエンゲージメントの扉を開きます。

  • 新しいチャネルでカスタマーとやり取りし、
    サポートを差別化
  • カスタマーがよく利用する場所にアクセスすることで、信頼関係を構築
  • SMSでスピーディに問題を解決、初回応答率も向上