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Support Documentation Software

Support documentation software

Zendesk Support uses the power of documentation to improve your customer relationships.

Your customers have questions. In today’s fast paced, get the answers instantly world, you need to meet your customers where they are. That means multiple channels: email, tweet, phone call, chat, search your help center. All those channels can create a chaos of support tickets, documents, and tracking. Don’t worry – Zendesk can help.

社内知識の共有化

Zendesk Support collects all of your conversations with your customers and brings them into one place. Easy to setup and simple to use, Support highlights conversations that require attention for your support agents, enables work on multiple tickets at the same time, and provides the tools and information you need to solve a issues in a timely manner.

ご存知でしたか?

All of the interactions with your customers are tracked by Zendesk. All that data and documentation provides valuable information about your company. Zendesk Support helps you to understand the people behind the questions – your customers.

Better customer service

Zendesk Support is:
  • Multichannel- Bring your conventional and emerging channels together – connect with your customers on their own terms
  • Multilingual- Localized support content in 40+ languages can be powerfully applied everywhere – macros, triggers, automations, and knowledge base articles
  • Multibrand- Specialized help centers, support channels, and business rules for regions, products managed, or multiple brands managed within a single help desk

次のステップ

Whether you have one or one thousand support agents, see why Zendesk Support is the software to help you improve the relationships with your customers. Contact us today for a free trial.

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