Technical documentation authoring tools

Most customers try to resolve a problem themselves before getting in touch. Today's technical documentation authoring tools enable you to see the journey of your customer through web pages, help center articles, and community posts before they get to you. This enables you to create a ticket for a user with better documentation, therefore resolving technical difficulties faster and easier.

With Zendesk Support, you can create a trigger that will automatically assign tickets to that specialized group or agent whenever customers write in from that particular channel. This removes the manual work and potential errors from agents passing tickets around.

独自のアプローチ

カスタマーリクエストの内容によって異なるフォームを提供することで、自動的にカスタマーを適切な部署へ転送できます。フォームを通じてカスタマーの固有の問題に関連する背景情報が共有されるため、エージェントとカスタマー双方の時間が節約されます。

さまざまなメリット

Zendesk Support is:

  • Multichannel: Seriously. Email, social, chat, talk, text
  • Multilingual: Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand: Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk