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Technical Support Software

Technical support software

Zendesk Support puts the power of technical support In your customer's hands

Knowledge is power and using it is powerful. Support teams have a lot of knowledge to share about customer issues—and the top ways to resolve them. Zendesk Support is that software tool that will alter the way your technical support team administers customer care.

社内知識の共有化

Zendesk Support is an efficient, simple system for tracking, prioritizing, and solving customer support tickets. Starting with our built-in best practices, you can customize any workflow to fit your needs – from simple to the most complex. Support's customizable views let agents see their queue based on ticket status, assignee, group, or other conditions. Support enables your technical support team to see improved efficiency and speedy resolution.

さまざまなメリット

Zendesk Support furnishes your technical support team with these compelling features:
  • Customer service for humans. Build trust with customers by offering responsive, personalized, support on the channels they prefer
  • Powerful productive agents. Set agents up for success with effective tools for collaboration, information gathering, and automation
  • Self-service satisfaction. Give customers 24/7 support with easy access to the answers they need, wherever they are

次のステップ

When it comes to dynamic customer service, having the right tools is a must. Try a free trial of Zendesk Support software today.

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