How Squarespace surpasses customer expectations with 24/7 self-service support
Join Director of Product Solutions, Eric Clay, from Squarespace, a popular web and e-commerce platform powering millions of businesses, alongside Zendesk’s VP and General Manager, Jason Maynard, on a conversation around the rapidly shifting nature of customer support and how self-service can make or break business in a direct-to-consumer world.
Learn how the next generation of businesses leverage self-service and AI to scale while proactively creating positive customer experiences (CX) and decreasing overhead.
In this 55 minute webinar you will:
● See how the Internet is reshaping and increasing customer expectations rapidly
● Learn how Squarespace reduces costs while also improving CX by investing in self-service
● Gain knowledge management best practices to elevate your self-service experience and meet customer demands
Eric Clay is Director, Product Solutions at Squarespace. He leads 4 teams that cover product QA, user research, product support, and program management/development of Zendesk to improve the customer experience and operational excellence for customer care.
Jason Maynardは、VP兼Zendesk GuideおよびData Products部門のジェネラルマネージャーです。セルフサービスと自動化を通して優れたカスタマーエクスペリエンスを提供する製品を開発するチームを率いています。
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