The official MaestroQA Lite App for Zendesk.
MaestroQA makes QA software for modern support teams.
The MaestroQA Lite App helps you grade tickets seamlessly from Zendesk. It’s the “Lite” version of our full platform, which takes quality assurance to the next level with grading automations, a full reporting suite, and more.
The Lite App enables you to:
Build customized scorecards based on your unique brand and business needs
Grade tickets quickly and easily with a side-by-side scorecard view
Maintain consistent service across remote, scaling, and outsourced/BPO teams
Turn your quality score into a trusted KPI to measure agent performance and career progression
Identify training gaps and areas for improvement
Drive agent learning, development, and retention
Improve CSAT, NPS, AHT, and other key metrics
Support teams choose MaestroQA to understand agent performance and enable exceptional customer experiences.
"...By making my [QA process] more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using MaestroQA our average QA score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those increases if I was still spending a day a week pulling reports and managing my team's daily tasks."
Want to learn more? View all of our customer case studies.
Have questions for our team?
We’re here to help! You can email us directly at firstname.lastname@example.org or visit www.maestroqa.com to chat with us.