Logo

Answer Search

One place to search and reuse answers buried in historical support tickets

(1)
Preview image of app
Preview image of app
Preview image of app

Spend 5x less time searching and writing answers in Zendesk

Blazing fast search that helps knowledge-centered support teams find and reuse answers buried in historical support tickets and help center articles. Ideal for SaaS and Technical Support teams.

Benefits to your team

  • Boost agents productivity and reduce average handling times

  • Faster and better onboarding of new team members

  • Increase utilization of knowledge base articles

  • Reduce escalation of complex customer issues

Features

  • Library of templates: quickly turn previous answers into a library of templates that is personal to each agent.

  • Search past tickets and articles: quickly find information to help solve tickets more efficiently.

  • Article snippets: reuse past answers that include links to knowledge base articles

  • Screenshots: find and insert previously used screenshots and explanations

Coming soon: search for answers in past Slack conversations, Confluence and Jira.

Start your free 14-day trial now

  • Learn how Answer Search can boost your team's productivity.

  • No up-front investment.

  • Works out of the box for teams of all sizes.

  • Flexible and Transparent Data Controls: you have full control on what data from your Zendesk account you allow us to read and use.

Sign up for a free trial today

App details

Works with
support
Ticketing System
Author
Swifteq
Version
1.0.13
Price (USD)
Free

Apps install directly into your account

What people are saying

5.0

(1)

Have the app installed?

We are big on feedback. Be the first to write a review.

Logo

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves