Cloud ACD

Integrate voice tickets into Zendesk’s ticketing solution

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

CallOne offers a cloud-based contact center solution that enables customer service to manage inbound and outbound calls in a smart way.

Connecting Zendesk and CallOne Cloud ACD through the integration makes it possible to include real-time voice tickets in Zendesk. Important customer information such as their phone number and previous inquiries and purchases are immediately presented to the assigned agent on his or her Zendesk user interface. When a calls comes in, either a new ticket will be created, or the call will be included in a pre-existing ticket.

アプリの詳細

連携対象
support
Ticketing System
作成者
CallOne
価格(米ドル)
Free
サポート
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