AI-powered Conversational Assistant for E-commerce and Customer Service

Give your customers the best of automation and conversational AI through Certainly’s (formerly BotXO) chatbot solutions - built for Zendesk users.

We help businesses of all sizes connect your AI chatbot to Zendesk Chat, Support & Guide in minutes to deliver next-level customer experience, delivering more sales and less returns.

…...............................................................................................................................................

"We need a chatbot because it helps us to be available to our customers 24 hours a day. I would recommend anyone to sign up to Certainly"

Nadin Kempel Sigh,
Customer Care Manager, Tiger of Sweden.

“I would highlight the ease of communication with your engineers when helping during the development and the fast responses Certainly have always provided.”

Ana Etxebarria,
Customer Experience Officer, Siksilk

Watch live demo & try for free …...............................................................................................................................................

  • 50+ Zendesk customers who are already using Certainly’s solutions

  • 24.000+ premade e-commerce sentences

  • 400% increase in conversions rates

  • 60% of customer enquiries immediately resolved

…...............................................................................................................................................

About Certainly

Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to gather insights from zero-party data from conversations with visitors to ensure fewer product returns, lower cart abandonment and higher customer lifetime value.

…...............................................................................................................................................

We were built for e-commerce

  • Customizable multilingual understanding

  • Connects any system (including Shopify) and any data source with ease

  • Conversational AI which understands any language and has 30 000+ premade sentences for e-commerce across 14+ languages

  • Support pre-purchase shopping through tailored recommendations, add to basket, checkout & more

  • Generating progressive zero-party data

  • Driving e-commerce revenue through cross and upselling, not just deflecting tickets

…...............................................................................................................................................

Get started with Certainly with a minimum of fuss

  • A platform built for line-of-business people, with no coding skills required.

  • Go from start to test in 30 minutes.

  • Average time to launch: Startups/Scaleups - days, Enterprises - weeks.

  • Optional custom onboarding, training, dedicated support and SLA.

…...............................................................................................................................................

Made with Zendesk users in mind

Only 24% of Zendesk customers use chat while 51% uses support, due to issues with allocating human agents. This is where Certainly can come in to help any Zendesk customer scale their support by launching 24/7 live chat.

  • We seamlessly integrate with Zendesk Chat, Support, Guide and Sunshine, making it easy for you to use Certainly for channels like WhatsApp, Twitter, Facebook Messenger, and more.

  • IT Security approved & complaint with GDPR, HIPAA FSA & SOC2.

  • APIs and webhook templates for reporting, data sharing and easy integrations

…...............................................................................................................................................

How to get started

The fastest time to market. All it takes is a single click.

Start your free trial today: https://certainly.io/free-trial (All features included, no credit card required)

Have questions? Schedule demo / Get in touch

Icon
Regions
North America
Western Europe
Eastern Europe
Latin & South America
Global
Partner type
App Developer

Apps we've built

Icon: Certainly Conversational AI for Chat
Certainly Conversational AI for Chat
(14)
Free
Icon: Certainly AI Chatbot Agent for Support
Certainly AI Chatbot Agent for Support
(14)
Free

What people are saying

We are big on feedback. Be the first to write a review.

If you like what you see, talk to Certainly about your project.