Telegram is a freeware, cross-platform instant messaging service with 1B active users. This integration uses the Telegram bots/Business chatbot feature to connect to your customers via one-to-one, group chats, and channels comments.
You can unleash the full Zendesk power - use macros, triggers, and ticket assignments like you used to work with e-mails.

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Features

• Chat-like experience with instant updates ( < 5 seconds).

• Get video, images, locations, contacts, and files. Preview media content in the ticket.

• Send files and images back to Telegram users.

• Reply to comments from your Telegram channels.

• Receive messages from telegram groups.

• Edit or delete messages in groups.
  
• Simple greeting flow to collect user details before the chat.

• Use standard Zendesk Explore reporting.

• Send proactive messages to groups and users.

• Connect personal account via Telegram Business chatbot to answer direct messages.

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Try It Free

Start your free trial today! You can uninstall anytime.
Find more details in our Help Center.

Support

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers messages between Telegram and Zendesk; no other Zendesk data accessed.

• Data stored: Telegram user identifiers (username, name, ID, avatar), messages, and attachments.

• Retention: messages 30 days, attachments 180 days (or 1 hour if stored in Zendesk).

• Secure backend processing; access restricted to required integration permissions.

Privacy policy: https://oapps.io/en/terms/privacy

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