Optimate.me Self Service Portal

The self-service portal has been a huge help for our team. We mainly started using it for the technical reviews — it runs regular health checks on our setup and actually flags issues before they become a problem. Things like broken triggers, outdated views, or missing SLAs — all caught in real time, without us needing to dig.

Honestly, this self-service portal has been a total lifesaver. Before this, any time we needed to make a change in Zendesk or figure out why something wasn’t working, it meant logging a ticket, waiting around, and hoping someone got back to us in time. Now? We just jump into the portal.