This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information. # Zaplay Zaplay integrates WhatsApp Business with Zendesk to record, play, and transcribe voice messages with AI. It also creates messages summaries, automatically add internal notes, and translate audio messages to boost productivity, speed, and quality. ## Listen and send voice messages in the agent area - Zaplay enables your agent to Record, send and listen voice messages - Automatic (AI) transcription of received and sent audio - See the transcription result on sidebar app or with internal notes ## Convert your voice into text - Speech to text on the fly for quick responses - Adjust your message inside the ticket editor before sending ## Customize the app as you want - Choose your language (English, Spanish or Portuguese) - Toggle the features for the all Zendesk instace - Select the font size, theme, playback speed and more... ## Available on dark mode! ## Available versions ## Lite - Record and play audio messages - Speech to text on the fly - Auto-transcribe all messages - 15 GB of storage ## Professional - Everything in Lite - Text summarization - Text translation - Auto-add internal notes - 50 GB of storage ## Enterprise - Everything in Professional - Custom credits & storage limits for large operations - Dedicated support & customized SLA - Custom integrations & infrastructure ## Plans and pricing - Lite: 40 USD or R$ 299/month — up to 80,000 credits - Professional: 75 USD or R$ 599/month — up to 300,000 credits - Enterprise: Contact us — above 300,000 credits ## Credit consumption by feature - Recording: 1 credit/second for audio sent - Incoming audio: 1 credit/second for audio received - Transcription (auto/manual): 1 credit/second during processing - AI summary/translation: 1 credit/second for the summarized period ## Privacy Click here to read our full privacy policy