Mayday
The 1st AI Knowledge Empowerment Platform that boosts customer service.
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インストール
25+
連携対象
Support
開発者
Mayday
About this app
Mayday Zendesk App
Mayday is the 1st AI Knowledge Empowerment Platform dedicated to customer service!Mayday offers state of the art knowledge management and learning management systems by:
Gathering knowledge from any sources (wiki, sharepoint, drive, confluence, notion, documents, etc.)
Transforming and ensuring knowledge quality with advanced AI Knowledge Management capacities
Delivering knowledge right into Zendesk with powerful AI suggestions and automated actions
Agents no longer have to get out of Zendesk and waste time looking for information or learning everything by heart. They are operational since day 1 and fully autonomous in ticket resolution, even when working remotely. Everything they need is right into their Zendesk window!
Key features:
Knowledge AI generation and optimization
AI knowledge suggestion
AI answer generation
AI deep search
Interactive decision trees
Productivity features (favorite & pinned content, real time notifications, feedbacks)
Zendesk actions triggers
Knowledge life cycle management (dashboards, todo, workflow, etc.)
AI public help center
AI learning management (quizzes, learning paths, etc.)
If you want to transform your agents into SuperHeroes, download our app and visit www.getmayday.co
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アプリの詳細
インストール方法
In order to use our Zendesk integration, all you need is a Zendesk Support account with administrator permissions, a Mayday account and a Mayday API key.
- Create a Mayday account.
Install the Mayday app in Zendesk Support using a Zendesk admin account.
Fill the form at the end of the installation with your Zendesk subdomain and your Mayday API key.
Go back to your Zendesk integration settings in Mayday and fill the form in part
Finally, authorize Mayday to connect to your Zendesk account.
Congratulations, you are all set!
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