Solvvy

Solvvy's self-service rate has been steadily increasing since it was implemented on Strava's Help Center. With minimal maintenance, Solvvy is able to solve about the same amount of tickets each month as a full-time technical support representative. Solvvy has been a great way to leverage Strava's existing Help Center content in a way that helps our users self-serve and decreases our ticket volume.

Since Kickstarter has implemented Solvvy into our Help Center we've been able to reduce our first response time significantly (28%) as well as reduce the overall volume of tickets we receive. Additionally, we've utilized their AI training feature to highlight knowledge gaps in our Help Center. Solvvy has been crucial to easing the workload so that our Support team is able to focus more on bigger picture items that help improve the overall experience of the Kickstarter Community.