ATT Office@Hand
Streamline workflows with the AT&T Office@Hand integration for Zendesk.
About this app
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The AT&T Office@Hand Cloud Application for Zendesk provides seamless integration between Zendesk and your AT&T Office@Hand services to enable improved customer retention, greater agent productivity, and advanced business processes.
AT&T Office@Hand provides a complete host of features to address your business needs
Complete cloud-based app
Use your browser on any platform (Windows®, Mac®); no software installation is needed.
Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the AT&T Office@Hand phone system all directly from your account within Zendesk.
Increased call efficiency
With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
Save time by eliminating misdials.
Search between Zendesk or AT&T Office@Hand contacts within the embedded dialer for easy contact outreach
Enhanced customer interaction
Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support
Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access
Tickets are created automatically when a call arrives.
Privacy & Data Usage
AT&T Office@Hand is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration.
Data Access Scope
The integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching.
Ticket & User Data Processing
The application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking.
Purpose Limitation
Zendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes.
Data Storage & SecurityAT&T Office@Hand processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with AT&T Office@Hand’s global compliance framework.
アプリの詳細
インストール方法
Getting Started
Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.
Under Apps, select Marketplace, then find the AT&T Office@Hand app and click the tile.
- On the AT&T Office@Hand app page, click Install in the upper-right corner. You will be presented with a web page.
The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.
Click Continue. The app installs to your Zendesk account.
Refresh your Zendesk login session. The AT&T Office@Hand app icon shows at the top right hand corner.
Click the AT&T Office@Hand app icon. The AT&T Office@Hand login screen opens.
Enter your AT&T Office@Hand Account and your AT&T Office@Hand password.
レビュー投稿にご協力ください
Zendeskコミュニティで体験を共有しましょう