Microsoft Outlook

We would like to see Shared Mailbox Support to help us migrate Mails from Shared Mailboxes into Zendesk https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/delegate-access

Is there a way to customize this as more options are required. Can I create my own version of this if it is not going to be developed further if so how? Required is... 1. Send emails as HTML not text. 2. If there are Cc's then to include them. 3. An option to assign to an Agent or Group or None

This app does create a new ticket in Zendesk, but it can only customize a few fields AND you cannot add CCs. I've uninstalled as this does not provide all of the details needed from the email into Zendesk.

The user from the Communication asked for forwarding their support emails to the tickets. I added the Zendesk Add-in and authorize the subdomain. But they different forms and go to a different support group. Do I need a special setting for the Zendesk form/group?

Simple, yet effective. The only thing missing is a drop-down menu for assigning the then newly created ticket to a different agent. For Safari users: "Prevent cross-site tracking" (in Safari > Settings > Privacy) must be turned off for this App to work. @ Sari Siekkinen : I've installed it on my 365 account and it doesn't show up in other accounts. You can ignore the Admin instructions in "Get set up".