The ChatGPT Suggested Reply App generates meaningful replies for agents to send to your customers.The App uses ChatGPT to generate a comprehensive answer based on the context of the ticket, or on your Help Center articles.

How to use:

Upon installation, a new button will appear in your ticket comment editor. See our Help Center for more information

By selecting:- Yes, ChatGPT will suggest a reply with a positive outcome- No, ChatGPT will formulate a reply with a negative outcome- More Info, ChatGPT will create a reply asking the client for more details- Docs, ChatGPT will check your Help Center for relevant articles to create a reply. (Note that this concerns only articles that are open to all visitors of your Help Center)- Rephrase, ChatGPT will rephrase the current reply. You have the option to select a specific word or sentence and ask to rephrase it.

If you are interested in more custom reply types, reach out to Premium Plus and inquire about our Custom Built apps.

Privacy

This application makes use of ChatGPT and OpenAI's APIs to generate the replies.You have to enter your own API key upon installation. See OpenAI's website for more information.Check out our Help Center for the full Privacy Log. Premium Plus does not log, store, read or capture the content sent during or after processing the queries but the message content is sent to a Cloudflare Worker managed by us!

Updates & support

Our apps and email templates are updated regularly to support new Zendesk features and capabilities.Have any questions about this app? Feel free to contact us.

About Premium Plus

Premium Plus is your guide to a better customer experience. As a Premier Partner of Zendesk, Aircall, and Ultimate, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.

Find out more on our website →

Have any questions?

Feel free to contact us or book a meeting with our experts.

ChatGPT and OpenAI are copyrighted and owned by their respective owners. Premium Plus is not affiliated or does not own these brands or trademarks