Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom is headquartered in San Jose, California.

Enhance your Zendesk experience and streamline your workflows by installing the Zoom Phone integration.

Benefits:

• Click to Call

• Click to dial phone numbers with Zendesk

• Or, manually enter a number within the softphone in Zendesk.

• Automatic Call Logging.
  
• Automatically log calls to Zendesk and capture meaningful data for your organization.

• Access Voicemails and Recordings within the Call Logs.

• Access Call history within the call logs.

• Ability to send and receive SMS within the softphone.

• Enjoy the high call quality and security that are provided by Zoom

• Agents can leverage additional features within the Zoom Client.