Merge Tickets

The Merge Tickets app has been a game changer for our support operations. It does exactly what it promises, merges duplicate or related tickets quickly and cleanly. The interface is intuitive, the merging logic is smart, and it saves our agents time by reducing clutter in our queue. Highly recommend this tool to any team looking to improve ticket hygiene and deliver a more unified customer support experience.

Managing our Zendesk instance has never been easier. Merge Tickets is free and yet works like a pro—my team no longer wastes time cleaning up duplicates.

I’m still amazed that merge tickets is free, it easily outperforms all the paid alternatives in the marketplace. And the support from the knots team made the switch effortless!

I’m pleasantly surprised by Merge Tickets. It’s a free tool that does exactly what it promises. Plus the set up was super easy! 😊

I’m glad we integrated Merge Tickets into our system. It automatically handles ticket merging, my team isn’t bogged down by manual cleanup tasks anymore