Influx operates a 24/7, all-hours support team that connects directly to your Zendesk account. Their complete support operation on demand includes the people, management, training and QA to help you answer tickets faster and improve your response quality over time.

Influx agents connect to your shared Zendesk support channels just as if they were members of your internal team. You can use Zendesk to analyze their ticket volumes, response times, and even review content for QA purposes.