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AI agents

Automate +80% of your interactions

Zendesk AI agents solve complex issues autonomously, in any channel. Deliver instant resolutions 24/7, delighting both customers and employees while reducing costs at scale. You can get started in minutes, not months—no technical expertise needed. 

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Benefits

Make customer service your competitive edge

Offer nonstop service

Shrink ticket queues with AI agents providing instant support to your customers and employees. Anytime, anywhere.

Get started in days, not months

Our AI agents are truly easy to set up, use, and scale. Plus they’re flexible—ready to work in any situation.

Trust every resolution

Stay in control with intelligent guardrails and full visibility. Monitor AI resolutions in real time and ensure quality with each interaction.

Act on real insights

Know how to get the best out of every AI agent. Closely monitor how your agents are performing with our robust analytics suite.

Features

Scale on the road to +80% automation

Ai Agent persona options: Friendly, Professional, Playful, Custom
AI Agent chat
Customer chatting with AI Agent
AI Agent insights panel
Ai Agent insights dashboard, expanded details with customer insights

Tap into your trusted knowledge to begin automating in minutes. Connect your AI agent to your knowledge base to instantly generate on-brand responses to FAQs and achieve up to 30% automation rates.

Ai Agent persona options: Friendly, Professional, Playful, Custom

What customers say

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66%

自動化率

14,000ドル

月間削減額

「弊社は現在、81店舗のサロンを運営しており、今年は160店舗まで拡大する予定です。受付スタッフは増員せず、自動化を積極的に活用したいと考えています。 弊社の弊事業展開に自動化は欠かせません。自動化によって優れたCXを提供しながら、高い評価を獲得し続けています。」

Austin Towns

CTO

導入事例を読む

Frequently asked questions

AI agents Essential is available on all Zendesk plans. Upgrade to AI agents Advanced, at an additional cost. For more information about the differences between the two plans, read this article.

Additional resources

Get started

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