Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Discover the XCALLY - Zendesk CTI integration!

Key benefits provides your customer care agents a Unified Agent Desktop experience, together with:

• Push CTI technology for automatic Ticket creation each time an Agent receives a call

• Trigger configuration to select which Asterisk XCALLY Queues are involved in the automatic Ticket pop-ups and which Events engage it, before answering, after answering or after a call hangup

• It works either with EVERY KIND OF SIP PHONE registered on the Asterisk XCALLY PBX, or the XCALLY phone bar, or the WebRTC client

• Great VoIP quality

• Great flexibility; use your own SIP trunk with your local providers or on the cloud according to your needs

• Totally Asterisk RealTime technology based

• Call Recordings option available on the XCALLY and Zendesk web interface

• IVR enabled: xCally Square drag and drop IVR totally integrated with Zendesk

• Simple and fast XCALLY installer

• Poweful XCALLY - Zendesk custom field mapping

• Many other nice benefits