Quivr

Quivr is an AI-powered tool that automates customer ticket replies, directly inside your ticketing system. It helps support teams save time, improve CSAT, and scale their operations.

Quivr for Zendesk

Quivr integrates into your Zendesk workflow and offers powerful features to assist your agents:

• 🚀 Automatic Replies: Quivr can auto-send responses when confidence is high and conditions are met.

• ✨ Reply Drafts: Quivr suggests high-quality responses based on the full ticket context, ready for agent review and editing.

• ✍️ Draft Assistant: Summarize, translate, correct, or rephrase any draft in one click.
  
• 🔍 Deep Context Awareness: Understands ticket history, customer messages, metadata, and even connects to your internal tools.
  
• 🏆 Productivity Boost: Speeds up response time and reduces cognitive load.
  
• 🔄 Fully Integrated: Use Quivr directly within Zendesk, no tab switching.
  

Note: Requires an active Quivr account.