CloudTalk for Sales

This extension is available to all customers on a Zendesk Suite plan or Customers with Sales + Talk Partner Edition. Learn more at https://www.zendesk.com/pricing.

Why choose CloudTalk + Zendesk Sell?

CloudTalk's integration with Zendesk Sell gives sales teams a fully embedded calling experience — with 160+ international numbers, Parallel Dialer, Power Dialer, click-to-call, and automatic activity logging. Your reps stay focused on prospects, not admin tasks.

Every answered call is automatically logged as a closed Activity in Zendesk Sell — with call direction, duration, agent name, and recording link included. No manual entry. No missed interactions.

How Self Mastery Increased Pickup Rates by 40% using CloudTalk and local numbers

Reach More Prospects with Less Effort

AI Sales Dialer: Reach More Prospects, Faster

CloudTalk's AI Dialer lets you import contacts directly from Zendesk Sell and power through leads automatically with Power or Parallel dialing. Parallel Dialer dials up to 10 leads simultaneously and connects your reps the moment someone picks up — skipping voicemails automatically.

How Dentakay Grew Call Volume by 2.5X in 8 Months With Power Dialer

Click-to-Call from Any Contact, Lead, or Deal

With the CloudTalk CTI installed, your reps call any contact, lead, or deal in one click from Zendesk Sell — no browser extension needed. When an inbound call arrives, the CTI opens the matching Zendesk Sell profile automatically — so reps know who's calling before they pick up, with full deal context, notes, and call history ready.

Every Call Logged as an Activity — Automatically

Every call, voicemail, and note syncs back to Zendesk Sell in real time so you never lose track of a prospect.

SMS Without Leaving Zendesk Sell

Send and receive SMS messages directly from the CloudTalk panel inside Zendesk Sell. Access the Messages section of the CTI without switching apps or tabs.

Workflow Automation

Use triggers to automate follow-up SMS after specific call outcomes — like no answer or voicemail left — so deals keep moving even when prospects don't pick up. Set rules to update contact tags, assign calls to specific numbers, or limit logging to business hours. All activities sync in real time between CloudTalk and Zendesk Sell.

AI Voice Agents

Take automation further with CloudTalk AI Voice Agents. These AI agents can answer routine inquiries, pre-qualify callers, collect information, or send follow-ups—so your team can focus on complex cases. When needed, AI Voice Agents seamlessly escalate calls to your human agents.

How Circle Gym Got 150% More Bookings with AI Voice Agents

Real-Time Insights & Performance Tracking

Access advanced analytics in CloudTalk’s dashboard to monitor call volumes, team performance, and key metrics. Use this data to coach reps, spot bottlenecks, and continuously improve your sales process.

Conversation Intelligence

Let AI automatically transcribe calls, summarize key points, and capture sentiment in real time. Conversation Intelligence helps your sales team pinpoint customer needs, identify objections, and coach reps with data-driven insights—so you can improve performance and close more deals.

Ready to get started?

Set up the CloudTalk + Zendesk integration in just a few clicks — no technical expertise required.

👉 Schedule a demo with our team

Data Disclosure

CloudTalk accesses, processes, and stores the following data from your Zendesk Sell account to provide the integration's calling, messaging, logging, and synchronization features: contact and lead information (names, email addresses, phone numbers, tags, addresses, and lead details), deal and activity data (activities, statuses, and tags), and call and messaging data generated by your use of CloudTalk (call logs, direction, duration, outcomes, missed calls, call recordings, voicemails, and SMS messages). This data is used solely to enable click-to-call from Zendesk Sell, display caller context on inbound calls, log completed calls and voicemails as Activities, synchronize contacts and leads between systems, send and receive SMS, and execute the workflow automations you configure. CloudTalk does not sell or share this data with third parties. For full details on how CloudTalk processes and protects your data, see the CloudTalk Privacy Notice.

Check out the video below for a quick tutorial: