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toern returns

Seamless status updates of returns for the customer support.

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連携対象

Support

開発者

Antje Nettelbeck

About this app

toern: outsmarting returns

toern optimizes returns and exchange requests through intelligent, automated workflows. The solution integrates seamlessly into existing shop and logistics systems, transforming the return process into a positive customer experience. By leveraging AI, toern relieves the burden on support teams and provides valuable data to optimize your business operations.

  • Seamless System Integration: Full visibility of all return processes through connectivity with Zendesk.

  • Direct integration of all return information into the support interface for faster processing times.

  • Instant insight into current return statuses and selected refund types. For information about the data that is accessed, used and stored, look into our privacy policy: https://re-toern.notion.site/Privacy-Policy-ENG-2a4f627f776a80bb9aaefa23bd270dd4?source=copy_link. With using the toern app, you accept this policy.

アプリの詳細

インストール方法

Installation Guide

Follow these steps to set up the toern returns integration:

  1. Download the App: Navigate to the Zendesk Marketplace within your organization and download the toern returns app.
  2. Configure toern Dashboard: Log in to your toern admin dashboard and navigate to Settings > Integrations > Zendesk.
  3. Enter Credentials: Enter your admin email address and your Zendesk subdomain.
  4. Enable & Generate Token: Switch the Zendesk integration to 'Enabled' and click on Generate Zendesk token. Copy this token for later use.
  5. Configure App Settings: Go back to your installed apps in Zendesk. In the toern app settings, enter the Token you just generated.
  6. Complete Installation: Save the settings to finalize the installation.

Once finished, you will see the return details directly within your Zendesk tickets via the sidebar app.

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