About this app
Overview
MangoApps is a unified employee platform combining intranet, collaboration, knowledge management, and communication into one digital workplace.
With Zendesk integration, MangoApps enables teams to manage and collaborate on customer tickets directly within MangoApps, reducing context switching and improving productivity.
Key Features
- Ticket Sync: Automatically fetch and display Zendesk tickets in MangoApps groups/projects
- Collaboration: Discuss tickets internally before responding to customers
- Two-way Sync: Reply to tickets and update status/priority from MangoApps with real-time sync to Zendesk
- Updates Sync: Ticket replies, status, and priority changes are reflected automatically
- Filtering: Control synced tickets using organization, priority, status, and tags
- Task Creation: Convert tickets into actionable tasks within MangoApps
Benefits
Reduce platform switching
Improve team collaboration
Increase visibility into ticket activity
Deliver faster customer responses
Data Privacy & Security
This integration accesses Zendesk data only to provide the described functionality.
Data Accessed: Ticket data (ID, status, priority, comments), user data (name, email, ID), and related metadata.
Purpose: Sync tickets, enable collaboration, allow replies/updates, and provide reporting.
Storage & Retention: Data may be stored within MangoApps only as needed for these use cases and per retention policies.
Sharing: Data is not sold or shared with third parties, except as required for functionality or legal compliance.
Security: Data is transmitted over secure HTTPS and protected via authentication and access controls.
Privacy Policy: https://www.mangoapps.com/privacy-policy
アプリの詳細
インストール方法
Installation & Configuration
This integration can be easily set up by enabling the Zendesk API and configuring MangoApps to use OAuth 2.0 for the required API calls to fetch ticket information and generate an update feed within MangoApps Projects or Groups.
Setup Steps:
Enable API access in your Zendesk account.
Configure OAuth 2.0 authentication between Zendesk and MangoApps.
Authorize the integration connection in MangoApps.
Configure ticket filters (organization, priority, status, or tags).
Select the MangoApps Group or Project where tickets should be synced.
Save the configuration to activate the integration.
This is the link https://guides.mangoapps.com/integrations-guide/workspace/integration-with-zendesk to our complete step-by-step integration guide, which will walk you through all the steps for a successful integration.
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