Riskified

Riskified’s Identity Risk Intelligence app for Zendesk lets CX teams and agents see who’s really behind every service request and their risk level directly in their Zendesk workflow.

Riskified’s identity engine links emails, phone numbers, addresses, purchase history, and other information to help resolve the identity behind each claim or ticket request. The engine is built on data from billions of orders, claims, and chargebacks across our global merchant network. When a customer submits a service request, the app checks the customer against Riskified’s identity engine. This works even when a customer switches accounts or changes their details, in real time.

The more you share, the more you see. The app delivers its full value when you share your customer, order, and claims data with Riskified. Without it, you get network insights only: what Riskified knows about a customer from across our merchant network. That’s most useful for customers who are new to you. Share your order data, and your own customer history joins the picture. Add your claims data, and you unlock the full identity view on every ticket.

Riskified’s identity risk intelligence app provides real-time insights next to every ticket via the sidebar, including a high-level risk category and configurable risk indicators.

• Know the real identity behind every customer

A clear risk category on every ticket. Fast-track good shoppers, stop abusers.

• Get consistent performance, whichever agent picks up the ticket

Agents see instant, data-backed guidance, so decisions stay consistent across your team.

• Stay aligned with your fraud team

Agents and fraud analysts use the same identity risk benchmark, so every call reflects your fraud strategy.

Eligibility

The app is available to merchants on Zendesk Suite Professional or Suite Enterprise + Copilot. It isn’t available on Zendesk free trials or on the Support Team and Suite Team plans. Eligible merchants can start with a 30-day free trial. To protect the identity data behind every insight, trial usage includes limits.

Data & Privacy

By enabling this app, you agree to Riskified’s terms of use. Learn how Riskified handles personal data in our privacy notice.

About Riskified

Riskified (NYSE: RSKD) is a leader in digital fraud and risk intelligence. Many of the world's biggest brands and publicly traded companies rely on Riskified to stop fraud and abuse across the entire customer journey, from account creation to payments to disputes. Built and managed by a global team of risk analysts, data scientists, and researchers, Riskified's AI-powered platform analyzes the individual behind each interaction to provide real-time decisions and identity-based insights. Learn more at riskified.com.