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GetSupportClarity

Executive Zendesk support reporting, SLA visibility, and support-demand intelligence.

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連携対象

Support

開発者

GetSupportClarity

About this app

GetSupportClarity develops support-operations intelligence software for teams using Zendesk. We help support leaders turn day-to-day service activity into reliable management information while Zendesk remains the system of record.

What the integration does well

  • Converts authorized Zendesk activity into operational dashboards for demand, backlog, agents, organizations, product-team escalations, SLA, CSAT, capacity, and coverage.

  • Produces leadership-ready scorecards and optional AI-assisted executive summaries using reporting-period metrics and administrator-provided context.

  • Provides ticket drilldowns and CSV, XLSX, and PDF exports so reported figures can be checked against their underlying evidence.

  • Monitors synchronization health and helps administrators review ticket forms, fields, statuses, mappings, automations, and SLA policies that affect reporting quality.

  • Keeps each customer's configuration, credentials, and reporting data tenant-isolated.

Data disclosure

GetSupportClarity accesses and stores the Zendesk data authorized by the customer that is required to provide these features. This can include tickets and custom fields, ticket audits and metric events, SLA results, groups, brands, organizations, users, ticket forms, ticket fields, automations, triggers, and SLA policies. The data is used to synchronize reporting records, calculate dashboards and scorecards, generate requested summaries, support exports, diagnose synchronization issues, and help administrators validate Zendesk configuration.

OAuth access and refresh tokens are encrypted at rest. Access is limited by authenticated roles and tenant-scoped controls. Customer data is not sold or used for advertising, and it is not intentionally exposed to unauthorized parties. Optional AI features process only the reporting information needed for the requested output.

Privacy notice: https://www.getsupportclarity.com/privacy

Contact: hello@getsupportclarity.com

アプリの詳細

インストール方法

Before installation

  1. Confirm that you are a Zendesk administrator for the account you want to connect.

  2. Request or confirm GetSupportClarity pilot access for your Zendesk subdomain at https://www.getsupportclarity.com/pilot. Preview access is enabled only for approved accounts.

Install and activate

  1. Install GetSupportClarity from the Zendesk Marketplace. During installation, optionally use Zendesk role or group restrictions to control which agents can open the app.

  2. In Zendesk Support, select GetSupportClarity from the left navigation bar. If the subdomain has not yet been activated, follow the activation instructions shown in the app or contact hello@getsupportclarity.com.

  3. Sign in using the GetSupportClarity account invitation supplied during pilot onboarding.

  4. Open Administration > Zendesk > Connection. Confirm the Zendesk subdomain, then select Connect with Zendesk.

  5. Sign in to Zendesk as an administrator when prompted, review the requested permissions, and select Allow. You will return to GetSupportClarity with the connection shown as OAuth.

  6. Open Administration > Zendesk > Sync. Review the synchronization scope and start discovery followed by the initial ticket synchronization. Large accounts can continue enrichment through scheduled background jobs.

  7. Open Administration > Zendesk > Mappings. Review detected ticket fields, forms, escalation links, product-team values, and reporting classifications. Save any tenant-specific mappings required by your workflow.

  8. Review Administration > SLA, CSAT, Capacity, Schedules, and Holidays to confirm local reporting targets, staffing assumptions, and calendars. These settings do not change Zendesk unless a clearly labelled Zendesk configuration action is used.

  9. Return to Dashboard, choose the required groups, brands, and reporting period, then select Apply. Confirm that dashboard counts and drilldowns match the intended Zendesk scope.

For onboarding help or connection problems, contact hello@getsupportclarity.com.

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